Privacy Policy

Last updated: 1 October 2026

This Privacy Policy explains how Caldovren Ltd ("Caldovren", "we", "us" or "our") collects, uses and protects information provided by users ("you") of the Caldovren digital platform and website at caldovren.com. Please read this document carefully before submitting any personal information or access request.

1. Data Controller

The data controller is Caldovren Ltd, registered in England and Wales, with a registered office at 85 Kingsway, London WC2B 6NF, United Kingdom. You can contact us regarding data matters at [email protected] or by post at the address above.

2. Information We Collect

We collect information you provide directly to us, including:

  • Your name and email address when you submit a contact form or access request
  • The content of messages you send to the support team
  • Technical information such as your IP address, browser type and device type, collected automatically when you visit caldovren.com
  • Platform usage data, such as pages viewed and interactions with platform features, if you are an active user

We do not collect payment information, card details or account credentials through any form on this website.

3. How We Use Your Information

We use the information collected to:

  • Process and respond to access requests and support enquiries
  • Provide, maintain and improve the Caldovren platform and digital workspace
  • Communicate with you about your request or account status
  • Monitor platform security and detect unauthorised access
  • Comply with applicable legal obligations

4. Legal Basis for Processing

We process your personal information on the following legal bases:

  • Contractual necessity: to process your access request and provide the services you have requested
  • Legitimate interests: to operate, secure and improve the platform in a way that does not override your rights
  • Legal obligation: where processing is required by applicable law

5. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy, or as required by law. Contact and access-request records are typically retained for up to three years following the last interaction, after which they are securely deleted or anonymised.

6. Data Sharing

We do not sell or rent your personal information to third parties. We may share information with:

  • Service providers who assist in operating the platform, subject to appropriate data-processing agreements
  • Regulatory or law-enforcement authorities where required by applicable law

7. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete or restrict the processing of your personal information, and to object to certain types of processing. To exercise any of these rights, contact us at [email protected]. We will respond within the timeframe required by applicable law.

8. Cookies and Tracking

The Caldovren website may use essential cookies to maintain session security and basic site functionality. We do not use advertising or third-party tracking cookies. You can manage cookie preferences through your browser settings.

9. Security

We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, loss or disclosure. No data transmission over the internet can be guaranteed to be completely secure; we cannot warrant the security of information you transmit to us.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be published at this address with a revised "Last updated" date. Continued use of the platform following any changes constitutes acceptance of the updated policy.

11. Contact

For questions about this Privacy Policy or our data practices, contact us at:

Caldovren Ltd
85 Kingsway, London WC2B 6NF, United Kingdom
[email protected]
+44 20 7946 0291